Effective Date: August 22, 2025
This Privacy Policy describes how Creativehaus (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when you use our website, https://creativehaus.co.za. We are committed to protecting your privacy and ensuring that your personal information is collected and used in a lawful and transparent manner.
- Information We Collect
We may collect personal information directly from you when you:
- Use our contact forms.
- Register an account.
- Subscribe to our newsletter.
- Make a purchase.
- Use our live chat or support ticket system.
The types of personal information we may collect include:
- Your name and surname
- Your email address
- Your telephone number
- Your physical address
- Your IP address and browsing data (collected automatically)
We also collect non-personal information, such as the pages you visit on our site, the time of your visit, and demographic information. This is used to analyze website traffic and improve our services.
- How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services.
- To communicate with you and respond to your inquiries.
- To personalize your experience on our website.
- To send you updates, newsletters, and promotional materials (only if you have consented).
- For market research and statistical analysis.
- To detect and prevent fraud and other security-related issues.
- To comply with our legal obligations.
- Cookies and Tracking Technologies
Like many websites, we use “cookies” to enhance your experience. A cookie is a small text file placed on your device’s hard drive. They help us remember your preferences, tailor our content to you, and analyze website traffic.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. However, this may prevent you from taking full advantage of the website.
- Disclosure of Your Information
We will not sell, rent, or lease your personal information to third parties. We may, however, disclose your information to trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as payment processors or hosting providers. These third parties are obligated to keep your information confidential and secure.
We may also disclose your information if we are required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes or protect our rights and property.
- Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request the erasure of your personal data under certain conditions.
- Objection: Object to the processing of your personal data under certain conditions.
- Portability: Request that we transfer your data to another organization or directly to you.
To exercise any of these rights, please contact us at info@creativehaus.co.za. We may need to verify your identity before fulfilling your request.
- Data Security
We are committed to ensuring your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and protect it from unauthorized access, use, or disclosure.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page.
- Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise your rights, please contact us at:
Email: info@creativehaus.co.za